FAQ: Lone working

What is considered best practice for single driver deliveries to an unmanned site. We currently have mobile phones,  which drivers take out of the cab with them and we also have live tracking systems on the lorries – does this satisfy “lone working” requirements? It is not possible to double man each vehicle.

Drivers work schedules / delivery roster’s should be adequately maintained so that you are aware at all times where drivers are intended to be. If a driver’s schedule changes whilst ‘out on road’, this should be communicated back to the office.

The driver should call the office immediately upon arrival at the unmanned location and provide an indication of the time that will be spent there. Agreement should be reached between the driver and dispatcher on the call-back procedure.

Ideally the driver should confirm upon leaving site that they will call the office to confirm safe departure. If the duration on site is to take some time then intermediate calls should be agreed at specified times.  Failure on the drivers’ part to call back should alert the dispatcher to call the drivers phone. Failure to respond will then act as a trigger to alert the emergency services.

Consideration will need to be given to areas that have no signal for the telephone.

Various lone working devices are available on the market that will alert home base in the event of a potential situation. One such device is a motion sensor activated device. If a person is injured or unconscious, then if no movement is detected with a programmed time the device will alert.