Home Instead Senior Care is devoted to providing the highest-quality care for older people in the comfort of their own home.
The company offers a wide range of services from shopping and household duties to help with medication and bathing.
The Home Instead service is tailored to the individual – and home care can be from an hour a day up to 24-7 care including weekends and holidays.
Home Instead has more than 1,000 independently owned and operated franchise offices around the world. Due to the independent nature and recent formation of the organisation, the average headcount of the local offices does not support a full-time human resource management role – this is why Home Instead sought help from Alcumus.
Alcumus is proud of its HR Guard consultancy service which delivers independent, practical and relevant guidance to business looking to outsource their HR requirements. HR Guard provides organisations with the critical HR knowledge they need in terms of legislation and best practice while helping them avoid the costs associated with employing full-time staff. The Home Instead HR solution provided by Alcumus includes a valuable combination of dedicated and proactive consultancy support and a simple online system to track employee records and documents as well as legal updates.
The consultancy service offered by Alcumus helps Home Instead’s franchisees and managers manage circa 8000 employees. Due to the size of the operation, Home Instead benefits from the support of two senior consultants who have both gained a really thorough understanding of the business and developed a really positive relationship with the organisation. The main role of the Alcumus team is to advise on ad hoc queries arising from various HR matters as well as the on-going case management for disciplinary, grievance and attendance issues amongst others. Alcumus’ consultants also offer advice on HR affairs which are more industry specific – for example, working time, use of zero hours contracts, accrual of annual leave etc.
Benefits of implementing Alcumus HR Guard
Caroline Woodall is the Marketing Manager for Home Instead Senior Care and said that the company turned to Alcumus to improve the management of its internal HR and to also be assured that the company was meeting its legal obligations in terms of people management. Caroline claims that Alcumus was chosen as Home Instead’s HR provider for a number of reasons. She says that Alcumus demonstrated a superior service to other providers by the ability to provide outcome-based advice to each potential issue.
Caroline is also very complimentary about the proactive and tailored approach from Alcumus. She said: “The Alcumus team really took the time to understand our business and the offices that they provide support for. The consultants take into account very specific problems and challenges that we typically encounter and are always focused on generating a solution to meet each need. They don’t wait for a problem to arise to help us address it.
“Alcumus also provides a-round-the-clock service which is operated 24/7, 365 days a year meaning there is never a period where we or our franchise network do not have access to the advice we need. Each office is assigned a dedicated account manager who forms a relationship with the franchise owner to understand the stage of their journey and the needs of their business. Every account user is then provided with an online account to access tools and information including template stationery, contracts, employee handbook, policies and procedures and terms and conditions.”
Since working with Alcumus, Caroline has seen a great improvement in the way HR issues are dealt with.
“We receive far fewer enquiries through the National Office support team on issues surrounding HR at a local level. Prior to Alcumus, these enquiries were taking up time to process and often the previous supplier would be reluctant to recommend an appropriate course of action. Alcumus simply operates as an extension to our team – as the consultants are fully committed to the outcome of the nature of the enquiry, the satisfaction level of franchisees using the service has increased.”
Caroline also commented that the staff reaction to the services provided by Alcumus has been positive and have stretched beyond daily human resource issues. “We also use Alcumus to support the executive team in terms of managing those people directly employed at National Office. The Alcumus service enables senior management to respond appropriately and in a timely way to developments, mitigating our risk and providing a level of confidence and reassurance across our whole operation.”
The relationship between Home Instead and Alcumus has been a happy and fruitful one and Caroline hopes this will continue for the foreseeable future. As Home Instead follows the franchise business model, the use of Alcumus’ service is optional for each office but Alcumus currently has a relationship with large number of Home Instead offices across the network.
Caroline said: “We are very comfortable with the service we receive from Alcumus and have no immediate plans to change. The company offers a very wide range of additional compliance and certification services beyond our immediate requirement which may be future considerations for our business – in which case we would have no hesitation to appoint them for other needs.”