Seren Group describes its work as providing housing and support that makes a real difference to people’s lives. And running its operations in South Wales and South West England, which employ around 1000 people, as efficiently as possible is a key priority. Seren aims to maximise resources for making a difference to people including those at risk of alcohol or substance abuse, with
learning disabilities, autism or challenging behaviour and homeless families.

Andrew Palmer, Seren’s Head of Business Continuity, was well aware that the existing in-house accident reporting system – involving paper forms and spreadsheets – was people and time-intensive and needed modernising. A couple of years ago he first came across Info Exchange at a health and safety exhibition.

When resources subsequently became available to upgrade the system, Seren Group put the work out to tender. Info Exchange’s bid was not only the most cost-effective offering but they could also meet Seren’s requirements.

“That doesn’t happen very often,” Andrew said. “It has to be the best value IT system I have ever purchased”.

“As a very busy team, we wanted an accident reporting system that was quick to develop, easy to roll out and one that significantly reduced our admin time. Once we were ready to proceed, it was implemented incredibly quickly. We put our heads together in August 2010 and it went live by 1 November”.

“The solution was configured to record incidents, accidents, near misses, challenging behaviour and to manage health and safety-related tasks. Training was included in the tender, with an expectation that certain people at Seren would be trained and then cascade it down. But the online system was so intuitive that our 450 staff, across many sites, are using it with no training at all.”

“Our accident reporting has significantly improved and the email notifications ensure the right people know about incidents immediately. Now we can hit the ground running and deal with issues before they escalate and we also have more time to be proactive in helping people to work safely”.

“We couldn’t have asked for a more user-friendly system, and the people at Info Exchange are helpful, friendly and responsive to our needs – the customer really does come first. We’re also conscious that the system is so flexible it can do much more, which gives us confidence if we look to extending its use in the future.”

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