Since the RNLI was founded in 1824, its lifeboats, and since 2001, its lifeguards, have saved more than 139,000 lives.

More and more people are using beaches and the sea for leisure and RNLI crews and lifeguards are responding to an increased number of incidents. In 2010, 53.1% of launches were to leisure craft users, 29.9% to people not using any kind of craft, 9.1% to merchant or fishing vessels and 7.9% to other sea users.

The RNLI has a dedicated team of permanent staff as well as over 7,600 volunteers and is independent of any government funding. The personal safety of all RNLI team members is paramount and embracing technology to improve the way it operates is a part of any forward- thinking organisation.

In 2006 Colin French, head of H&S, selected Info Exchange to provide an online incident reporting system for the whole organisation to replace a legacy in-house system. Part of the deployment process included the successful migration of historic incident records into the new web based environment ensuring continuity of reporting and data integrity.

The RNLI were also keen to use the flexible Info Exchange software to manage any claims arising from incidents whether they be property damage, personal injury or road traffic incidents. All associated claims documentation is also uploaded onto the system ensuring the efficient management of the claims process for in-house and external parties.

More recently the RNLI has expanded the system to include property management information as well as audit and investigation processes ensuring they have comprehensive, easily accessible compliance information and reports available to key members of the RNLI team.

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