If a Client has reason to complain this should be sent in writing to Alcumus ISOQAR.
Alcumus ISOQAR’s policies include documented procedures for handling complaints. All complaints will be responded to within 3 working days and thoroughly investigated. The result of the investigation will be communicated to the Client in writing. If following investigation of the complaint the Client is not satisfied with the outcome the complaint will be referred to a Director or the Client requested to lodge an appeal.
The Client agrees that they will keep a record of all complaints made known to it relating to compliance with certification requirements. The Client should take appropriate action with respect to such complaints. These actions should be documented and made available to Alcumus ISOQAR on request.
Any requests for information of any kind should be directed to the relevant department of Alcumus ISOQAR. Contact details are available from the Contact us section of the website.