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ISO 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard provides a framework for service providers to monitor, measure and review their service management processes.

ISO 20000 is based on the quality management standard ISO 9001 – that means it will help you effectively deliver managed services to meet your corporate and customer requirements.

Certification to ISO/IEC 20000…

  • Helps competitive differentiation by demonstrating reliability and high quality of service
  • Improves market access as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000
  • Promotes a reliable IT infrastructure, improving customer satisfaction and attracting new business