Due to growth we are looking for Technical Support Officers to join our SafeContractor Auditing team. With the purpose of assisting in the completion of desk top assessments of registered contractor’s accreditation documentation.

We are Alcumus

We are the market-leading providers of technology-enabled compliance risk management, which include certification and accreditation services, supporting both UK and International clients with their Testing, Inspection & Certification (TIC) and Governance, Risk & Compliance (GRC) strategies.

What we Offer

25 days’ holiday (plus bank holidays) a year, opportunity to join the Company Pension Scheme and Health Care Scheme after qualifying period, free parking on site and also restaurant facilities at our Head Office in Nantgarw.

Responsibilities

This role involves Contacting SafeContractor customers to support them in compiling all the relevant data needed to allow them to progress through our desk based assessments of health and safety management systems and core safety documentation.

You will be completing a pre-audit on customer information to ensure minimum standard has been demonstrated before passing across to the full audit team. Providing clear feedback and support on “non-conformance” so that the customer understands what is required and the key improvement areas they need to achieve to become accredited.

Providing health and safety guidance to customers with excellent levels of customer service you will be expected to meet productivity targets and KPIs within this role.

Experience and Knowledge Required:

  • Confidence in handling customer enquiries via telephone and other means
  • Experience in administration/customer service role
  • Experience within health and safety or other compliance related service (desirable)
  • Ability to work consistently, and to prescribed quality processes and standards
  • IT literate with experience of using Microsoft Word and Excel.

Qualifications:

  • IOSH achieved
  • NEBOSH Certificate achieved or evidence that this is being undertaken.

Location

Nantgarw, Cardiff – Head Office

To apply, please send your CV to joinus@alcumusgroup.com