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Designed to provide training on how to manage poor performance fairly and in compliance with employment law. How to use appraisals to give feedback and set objectives. Includes the supply of our Appraisals Toolkit including the procedure forms and guidance you will need to implement appraisals.

Who should attend?

  • All business owners or line managers
  • Anyone who will be responsible to managing performance or delivering appraisals

Course content

Managing poor performance

  • Understanding the causes of poor performance
  • Following a fair process and how to stay legally compliant
  • Avoiding  a fair process and how to stay legally compliant
  • Avoiding discrimination
  • Identifying poor performance
  • Giving feedback
  • Implementing an improvement plan
  • How and when to use the disciplinary procedure


  • Preparation
  • The employee’s role
  • The managers role
  • Giving feedback
  • How to set objectives and development plans
  • Spotting performance issues at an early stage