Overview of course

For any organisation it is essential that the handling of a complaint and any subsequent investigation, findings and recommendations are carried out professionally and to best practice standards. Often people tasked with undertaking a complaints investigation on behalf of their organisation have had little or no formal recognised training in this area. This course will provide delegates with the essential knowledge and skills to conduct a complaints investigation to best practice standards. Delegates will learn how to professionally carry out a thorough investigation, establish facts and secure relevant, reliable and credible information to promote early resolution.

Why choose Alcumus for training

  • Proven track record of delivering high quality training across an wide portfolio of compliance and certification topics
  • Highly experienced trainers with relevant industry qualifications for their chosen area of expertise (including CM IOSH, OSCR, CIPD & IRCA)
  • Approachable and friendly training team with extensive industry knowledge who are able to pass on practical experience
  • Large pool of trainers spread across wide geographical area

Course content

  • Preparing for the investigation: identifying those who need to be involved, preparing the questions, gathering information (i.e. interviews, statements, other evidence), note taking/tape recording
  • Understanding the legal right to be accompanied and when it applies and the need for accurate and tidy documentation
  • Exercise – debating some real life scenario situations
  • An overview of disciplinary and grievance hearings
  • The risks of getting it wrong: potential grievance issues, time limits for tribunal claims, burden of proof, the financial risk to the business
  • Understanding the disciplinary rules which are set out in the employee handbook and the levels of authority for each stage of the disciplinary procedure