Designed to provide delegates with the knowledge needed to audit and improve quality management systems, for delegates who have responsibility within a quality management system or will be involved in the auditing of such systems.
This course will benefit those persons who manage quality or purchasing within their organisations and wish to gain maximum benefit from the quality management system audit process.
To give a basic understanding of:
- The principles and practices of undertaking quality management system audits. These are in line with the generic guidelines laid down in ISO 19011 and the requirements of the ISO 9001: 2015 standard.
- The skills and techniques of auditing and how to communicate the findings of the audit effectively to the management of the audited organisation
- The principles of accreditation and certification schemes
The 7 quality principles
Key elements of quality systems
The audit preparation
Reporting and follow up
Quality Management Systems development
Requirements of ISO 9001: 2015
Auditor skills and techniques for process auditing
Examination – closed book
IRCA Prior knowledge requirements (IRCA 2245)
Before starting this course delegates are expected to have the following prior knowledge:
- The Plan, Do, Check, Act (PDCA) cycle
- The relationship between quality management and customer satisfaction
- Commonly used quality management terms and definitions and the 8 Quality principles as given in ISO 9001 systems.
- The process approach used in quality management
- The model of a process based quality management system, the structure and content of ISO 9001