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Designed to provide delegates with the knowledge needed to audit and improve quality management systems, for delegates who have responsibility within a quality management system or will be involved in the auditing of such systems.

This course will benefit those persons who manage quality or purchasing within their organisations and wish to gain maximum benefit from the quality management system audit process.


To give a basic understanding of:

  • The principles and practices of undertaking quality management system audits. These are in line with the generic guidelines laid down in ISO 19011 and the requirements of the ISO 9001: 2015 standard.
  • The skills and techniques of auditing and how to communicate the findings of the audit effectively to the management of the audited organisation
  • The principles of accreditation and certification schemes

Course content

  • The 8 quality principles
  • Key elements of quality systems
  • The audit preparation
  • Reporting and follow up
  • Quality Management Systems development
  • Requirements of ISO 9001: 2015
  • Auditor skills and techniques for process auditing
  • Examination – closed book

IRCA Prior knowledge requirements (IRCA 2245)

Before starting this course delegates are expected to have the following prior knowledge:

  • The Plan, Do, Check, Act (PDCA) cycle
  • The relationship between quality management and customer satisfaction
  • Commonly used quality management terms and definitions and the 8 Quality principles as given in ISO 9001 systems.
  • The process approach used in quality management
  • The model of a process based quality management system, the structure and content of ISO 9001

Course dates & locations

Date (from - to) Location Price Availability Book
03/10/2016 - 07/10/2016 Cardiff £1095 Fully booked, call 01296 678453 for alternative dates
17/10/2016 - 21/10/2016 Manchester £985 - Special offer Book this course
31/10/2016 - 04/11/2016 London £1095 Fully booked, call 01296 678453 for alternative dates
07/11/2016 - 11/11/2016 Surrey £1095 Book this course
14/11/2016 - 18/11/2016 Manchester £1095 Book this course
28/11/2016 - 02/12/2016 Wakefield £1095 Book this course
12/12/2016 - 16/12/2016 Manchester £1095 Book this course
12/12/2016 - 16/12/2016 Milton Keynes £1095 Book this course