Payments

  1. Joining instructions and invoices will be received with 72 hours following booking
  2. Full payment must be made within 30 days following invoice or prior to attending training, whichever falls earlier
  3. Alcumus ISOQAR Limited/ Alcumus PSM Limited/ Alcumus Sypol CMS Limited (Alcumus) reserves the right to refuse a delegate who attends any course where the fee has not been paid in advance
  4. All courses are subject to VAT
  5. Credit Card payments are subject to a 2.5% service charge. There is no fee for paying by Debit Card

 

Name change

  1. If a delegate is unable to attend and wished to change the name of the person going, this can be done free of charge up to the day before the start date of the course

 

Transfers

  1. Delegates may transfer to an alternative date, places permitting and all transfers must be made in writing.
  2.  If Alcumus are notified 28 days or more prior to the start date of the course transfer is free of charge.
  3. If notification is received between 14-27 days prior to the start date of the course, Alcumus reserves the right to charge 20% of the course fee
  4. If notification is received between 1-13 days prior to the start date of the course Alcumus reserves the right to charge 50% of the course fee
  5. If a delegate fails to attend training and does not notify Alcumus prior to the start date then Alcumus reserves the right to charge 100% of the course fee

 

Cancellations

  1. All cancellation must be received in writing
  2. If Alcumus are notified 28 days or more prior to the start date of the course cancellation is free of charge.
  3. If notification is received between 14-27 days prior to the start date of the course, Alcumus reserves the right to charge 50% of the course fee
  4. If notification is received between 1-13 days prior to the start date of the course Alcumus reserves the right to charge 100% of the course fee
  5. If a delegate fails to attend training and does not notify Alcumus prior to the start date then Alcumus reserves the right to charge 100% of the course fee

 

Course dates/locations

  1. While every effort will be made by Alcumus to not amend or cancel dates and location booked, should it become necessary for us to cancel/re-schedule a course or to change its location, delegates will be notified at least one week prior to the event
  2. Alcumus will provide options of an alternative date/location.  If these are not suitable then a refund will be made of the full course fee paid
  3. Alcumus liability shall be limited to this repayment alone.  No refunds will be made for external costs, i.e. hotels and travel