Case Studies > Bathstore

UK retail giant implements ‘state-of-the art’ software to streamline maintenance processes

ABMWith over 500 employees and 135 stores across the UK, bathstore is the country’s largest bathroom specialist retailer.  It became part of the Homebase business in 2019.

With its showrooms being one of the most integral elements of its customer experience, the management and maintenance of the property portfolio is vital. 

“My team and I manage everything to do with the running of the stores from acquisition, maintenance and compliance, to insurance and reactionary maintenance. Our stores are a valuable part of our company; they’re how our customers view us and our products. It’s therefore essential that as well as being fully compliant and free of any safety hazards, they are also in the very best condition; even something as tiny as a faulty light can have a massive impact on a customer’s perception of the brand”


Sonia Cooney
Property Manager
bathstore

With the upkeep and compliance of stores being essential to managing such a large property portfolio, bathstore were in need of a solution that could centralise all of their property information and enable them to effectively manage their various property related tasks in a streamlined and consistent manner.

Their original in-house system created a heavy workload for the property management team, with information recorded by management, store managers and third-party contractors before being recorded on various systems and in different formats. For Sonia and the maintenance team, this meant accessibility and visibility to key information such as lease details and maintenance works for both upkeep and compliance was time consuming, prone to errors and often resulted in prolonged resolution timescales. 

bathstore recognised the need for a more sophisticated system to centralise their property portfolio database, so the retailer called upon the UK’s leading compliance and risk management business, Alcumus, to implement its renowned compliance software, Info Exchange.




 

The Info Exchange team worked with Sonia and the property management team to consolidate all of their data onto a single platform, simplifying their processes and enabling the retailer to store lease and property information, record and manage reactive maintenance issues within stores and proactively manage their compliance obligations such as electrical testing and fire alarms. 

More importantly, the workflow functionality that Info Exchange provides as part of their solution enabled the property maintenance team to automatically receive email notifications when a maintenance issue had been raised by a store. “This functionality is really fantastic”, says Sonia. “The new system sends us a warning signal if an issue has been raised, again, reducing the risk of human error. Additionally, the new form provides us with all the necessary details including contact numbers, the store’s details and the issue at hand. What’s more, it records the details onto the dashboard, meaning we won’t need to resubmit all the information if another issue should occur in the future. In addition, the form has also increased our store managers’ confidence in the support they receive from head office; they feel assured that any issues are being dealt with and will be resolved within a few days. This positively impacts morale.”
 
Find out more about Alcumus Info Exchange’s Property and Asset Management Software