Canary Wharf Group PLC has overseen the largest urban regeneration project undertaken in Europe, designing and building more than 16.5m sq ft of London real estate, which now houses local and international companies and renowned retailers.

With more than 1200 staff employed, their diverse portfolio ranges from shopping malls to award winning leisure centres to housing one of London’s most stunning roof gardens.

They currently hold multiple certifications which include ISO 9001, ISO 14001, OHSAS 18001 and ISO 50001 and they continue to play a pivotal role in the progression of their business. Abu Chowdhury, Quality Manager for Canary Wharf Management explains: “Our motivation to get certified was simple; we wanted to be the leaders of best practice and felt the ISO standards would help us to achieve that position. With Canary Wharf being a symbol of excellence by many, these standards would be expected by tenants and other stakeholders for assurance.”

The contribution that the standards play within the organisation are also very much appreciated. “The ISO certification has provided a methodology for continual improvement, which has been communicated from senior leadership and cascaded down to every level of staff within the company,” says Abu. “The audit programme, which is now based on a risk profile, enables the company to prioritise high risk areas and think about monitoring and measuring of all our potential risk factors.”
“We felt ISOQAR’s superior technical experience, resources, capability and reasonable costs were far more attractive compared to other certification bodies.”

Abu Chowdhury
Quality Manager
Canary Wharf Management
Alcumus ISOQAR and other providers were put through a rigorous tendering process before a certification body was chosen. Abu explains why Alcumus ISOQAR came out on top “We felt ISOQAR’s superior technical experience, resources, capability and reasonable costs were far more attractive compared to other certification bodies.”

“We have a very good relationship with Alcumus ISOQAR. Their professionalism work is profound. We can easily communicate with our Account Manager and any senior personnel when required, which gives us reassurance that Alcumus ISOQAR genuinely have our interests at heart.”

On the subject of their experience to date, Abu says: “Alcumus ISOQAR were very keen to understand our business and expectations. Several familiarisation visits were undertaken prior to auditing which demonstrated a commitment to exceed expectations.”
“Experienced, competitively-priced and have an excellent understanding of our business” is how Abu sums up Alcumus ISOQAR.