What intu has to say about Alcumus ISOQAR
intu owns and manages many of the best shopping centres, in many of the strongest locations, in the UK and Spain. Across its 14 centres and London office, intu employs over 2,500 people.
Brian Boundy, Managing Director for intu Retail Services explains that following the creation of the intu brand in 2013, the business took the bold decision to bring in-house many services that they were previously outsourcing.
He explains: “Our purpose is to make our customers smile and help our retailers flourish. To make sure we do that we decided to bring all our staff in-house and equip and train them to be able to deliver that promise. We wanted to manage the new organisations as efficiently and effectively as possible. We knew we had most tools in place but to maximise efficiency we needed to focus on formalising our procedures. That’s where ISO standards play their part."