It was in 2006 when iomart started recognising that potential customers were looking for additional assurances around the services they were taking from them. “We felt that using internationally recognised standards - if you like, agreed best practice as judged by independent experts - would give customers the reassurance they needed,” says Steve.
"ISO certification brings with it huge benefits for iomart. It’s fair to say that without our adopted standards and our incorporated management systems, we might not have built the extensive customer base we enjoy today."
To help with the implementation of their management systems, iomart called upon third party consultants. Covering such a wide range of sectors and industries, Steve knew that they’d benefit from external experience. “Getting our in-house knowledge updated and co-ordinated proved time consuming initially,” says Steve. “However, as the benefits were recognised throughout the business, the new standards were embraced and have now become part of the fabric of iomart and are used to continuously drive improvement.”
iomart came across Alcumus ISOQAR when researching certification bodies online. Steve says: “Alcumus stood out for their value for money and because they are one of the UK’s leading certification bodies accredited by UKAS.”
Steve concludes: “Since 2008, Alcumus ISOQAR has assisted iomart to attain our incorporated international standards. Their support staff have always been available to give essential guidance.”