Alcumus Info-Exchange


Case Studies > London City Airport


LSH_Screenshot.pngLondon City Airport is the closest airport to central London, employing 2,200 FTE employees and handling nearly 5 million business and leisure passengers a year between London City and European hub airports.

To strengthen their connectivity, both domestically and internationally and accommodate 8 million passengers by 2030, they are currently undertaking a £500 million, City Airport Development Programme (CADP), that will extend their terminal buildings, add aircraft parking standards and a parallel taxiway. Given the scale of construction being undertaken, London City Airport identified that its current Permit to Work system needed an overhaul in order to comply with various regulatory requirements.  

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“Implementing the ‘Permit to Work’ scheme has helped London City Airport to have a clear image of the work that is taking place onsite at any given moment and enabled the organisation to accurately assess and understand the implications on day-to-day operations, customer experience in conjunction with existing assets and infrastructure. Both myself and the team have really enjoyed working with Alcumus have not only allowed us to realise our vision but we’ve actually exceeded it”.

Caroline Maltby, Interface & Process Manager at London City Airport.

Running a busy airport in a dock-side location whilst simultaneously delivering a £500 million City Airport Development Programme is a significant challenge. According to the Health and Safety Executive (HSE), a significant proportion of serious accidents are reported during construction activities, complicated by the additional risks of a live airport environment, aerodrome operations, multiple contractors, technical safeguarding, security, working over water and the public interface. 
London City Airport recognised they needed to implement a formal Permit to Work system in order to manage contractors and ensure that all works carried out were done so in a safe, professional and structured manner. Having been in partnership with Alcumus Info Exchange since 2019, and chose us to develop their new and improved Permit to Work System
“We chose to work with Alcumus Info Exchange as they were able to build our processes and complex calculations into the system, which enabled information to be readily available to the relevant stakeholders as required. This enabled us to work across a range of our teams and display the information they need in order to keep all our staff, contractors and stakeholders safe while on site. 
It has also allowed us to re-define the way we categorise works, resulting in meaningful data outputs for the airport.” Caroline Maltby, Interface & Process Manager at London City Airport.
As London City Airport had bespoke processes and approval workflows and a number of Work Authorisation Permit Types, it was important for them to have a software system that could be specifically tailored to their needs and designed to align to their own processes and procedures.
The flexibility of the system enabled London City Airport to redevelop the work authorisation process, giving airport stakeholders clear visibility of information and permit status as well as being able to validate competencies, Risk Assessments and Method Statements in advance of works being carried out.
The system’s reporting and analysis capability allows airport stakeholders to interrogate their data and generate bespoke reports for various user groups throughout the development and within the airport, which fall under the CDM regulations, 2015, all supporting data-driven decision making.
At Alcumus Info Exchange, we understand the importance of contractors not only having the necessary permits to undertake their works but the implication their works can have for both landside and airside operations. Our Permit to Work and Works Authorisation Software is designed to support the planning of contractor works, mitigating the impact on the passenger journey and safety. Alcumus Info Exchange is highly configurable and has the flexibility and capability to incorporate complex regulatory and organisational requirements and authorisation processes; ultimately building a solution that works. 
Find out more about Alcumus Info Exchange’s Permit to Work software.
Verdantix Award for ‘Operational Excellence’ 
As a result of the joint design and implementation of London City Airport’s ‘Permit to Work Scheme’, London City Airport won the prestigious 2020 ‘Operational Excellence’ award in the Transport Category from Verdantix at the International Operational Excellence Innovation Awards in London. Verdantix recognised the ‘Permit to Work’ scheme and the contribution of our technology to improving risk management in the transport sector and pushing the boundaries of a traditional Permit to Work System.