As London City Airport had bespoke processes and approval workflows and a number of Work Authorisation Permit Types, it was important for them to have a software system that could be specifically tailored to their needs and designed to align to their own processes and procedures.

After just four months of usage, the Info Exchange system had handled over 800 permit requests for LCA. Users who traditionally struggled with the legacy system have made the largest gains. The software’s initial implementation went smoothly due to the intuitive design. This is especially important for contractors who are attending the site infrequently or for the first time. The streamlined process has reduced administrative work for LCA departments approving the applications and the contractors applying for the permits themselves. Highly detailed and insightful reports give managers insight into the strengths and weaknesses in the airport’s development strategy, helping to implement improvements in safety and operational efficiency. 

At Info Exchange we understand the importance of contractors not only having the necessary permits to undertake their works but the implication their works can have for both landside and airside operations. Our Permit to Work and Works Authorisation Software is designed to support the planning of contractor works, mitigating the impact on the passenger journey and safety. Info Exchange is highly configurable and has the flexibility and capability to incorporate complex regulatory and organisational requirements and authorisation processes; ultimately building a solution that works. 

Verdantix Award for ‘Operational Excellence’ 

As a result of the joint design and implementation of London City Airport’s ‘Permit to Work Scheme’, London City Airport won the prestigious 2020 ‘Operational Excellence’ award in the Transport Category from Verdantix at the International Operational Excellence Innovation Awards in London. Verdantix recognised the ‘Permit to Work’ scheme and the contribution of our technology to improving risk management in the transport sector and pushing the boundaries of a traditional Permit to Work System.