MCA Consulting Engineers have been providing tailored building services solutions to architects and professionals alike for over 40 years.
With 12 staff based in North Horsham, their portfolio includes renovations of historic buildings, new school builds, medical facilities and many other diverse projects.
They have held ISO 9001 and OHSAS 18001 certification for more than a decade and it continues to be a priority within their business. Rebecca Rose, Associate Director at MCA, explains: “Operating under ISO certification has enabled us to continually streamline our operations, enhance our systems that we already have in place and sets a benchmark of quality that the whole team buy into and customers recognise and value.”
The contribution that certification makes to the profile of the business is also appreciated. “ISO certificates are a key marketing tool for us,” says Rebecca. “For both our current client base and new business, it shows that we hold ourselves accountable to excellence in the quality of service we provide. It provides us with clear guidance and structure against which to monitor, measure and improve our own performance in key areas.”
The management systems were set up in-house by MCA, initially as a paper process and now electronic. “Building and maintaining management systems isn’t as challenging as many people think,” says Rebecca.
“The training provided by the Alcumus ISOQAR Academy has been invaluable in that respect,” adds Rebecca. “Giving people the knowledge and skills needed to develop means they have confidence and take ownership of the management systems. I’d say that the training is essential. Ultimately, it means they perform better, so everyone’s happy!”
On the subject of their experience to date, Rebecca says: “We are still very confident that Alcumus ISOQAR are right for the progression of our business. The support provided from all staff has been extremely helpful and the experience of being audited has been friendly and professional.”
“Accessible, knowledgeable and helpful” is how Rebecca sums up Alcumus ISOQAR.
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