Case Studies > Northgate

Northgate PLC is the UK’s largest commercial vehicle rental provider. Based in Darlington, County Durham, they have over 100,000 vehicles in the UK and Spain. We spoke to Stephanie Bagley, Facilities Supervisor for their Central Property Support (their equivalent of our FM Helpdesk).Northgate-(2).png
 

Why did you implement your Property Support tool?

Our facilities felt it would be useful and just what they needed to improve their existing, slow and inconsistent logging process.
 
What benefits have you seen since implementation?

For me it’s the detail that we are now able to easily capture relating to a job and how that has allowed us to reduce the ambiguity of some of the request we get and keep everyone up to date with how a job is progressing. We can now add photographs, supporting documentation, email conversations, purchase orders and costings to a job. It’s reduced the amount of time we spend dealing with the requests, allowed our site managers to concentrate on the task at hand and created viability across the organisation.
It’s also quick for our users to log on – they could be on site or at the office, it just takes seconds to access the form. 
How do you use this module?

We use it to log any facility incidents that occur across our 86 sites. We have over 100 users in total, within the health and safety, management or operational teams. We get around 40 requests a day, totalling 800 a month, with most requests acknowledged within the first 10 minutes. These requests can vary from a flooded customer toilet to a roof repair.