What is ISO/IEC 20000?

ISO 20000 is the internationally recognised standard for IT Service Management systems (ITSM), it’s applicable to a variety of industries and helps ensure that your processes are aligned with your business needs in an ever-changing environment. It creates a framework that allows your organisation to provide a consistent and trustworthy portfolio of IT services that can be effectively managed and add value.

The management system is closely aligned with ITIL (Information Technology Infrastructure Library) systems, so if your organisation already has this management system in place, you should find that they would work well in tandem.


Why seek certification to ISO 20000?

Achieving ISO 20000 certification demonstrates that you have addressed and implemented an effective ITSM system. This can result in a reduction of incidents such as password attacks, cross-site scripting and improve incident control. The standard can act as a valuable marketing tool which can help your business stand out in a very competitive market

Benefits of ISO 20000 certification

  • Demonstrates reliability - Providing a high-quality service which reassures your clients that they can trust you

  • Profit from new business opportunities - Many organisations in the public sector insist that their IT service are ISO 20000 certified

  • Continual improvement - The system allows you to monitor, measure and review your IT management processes which can lead to business efficiencies

Tackling Cyber Security

Cybercrime accounts for more than 50% of all crimes within the UK. Each day, organisations are being brought to a standstill by a varied range of cyber security attacks such as hacking, phishing scams and drive-by attacks.

There are key ISO standards that your business can put in place so that you can manage and reduce potential risks. This will reassure your clients and other stakeholders that you are doing all you can to prevent a cyber security attack.

If you would like to learn more about ISO standards and how they can help with the prevention of cyber-attacks, please visit our cyber security page.

Cyber Essentials

If your business is interested in applying Cyber Essentials as part of your cyber security processes, or would like to find out more, please contact us via the form below


Why choose Alcumus ISOQAR?

  • UKAS accredited services demonstrating our competence and impartiality

  • Our expert auditors’ industry experience is matched to your organisation’s activity, enabling you to get the most out of your assessment

  • Our audit fees are among the lowest in our sector

  • We provide audits and answer queries quickly and efficiently

  • We offer a consistent and professional service resulting in a practical and meaningful audit experience

  • We have an enviable record for customer satisfaction

  • Besides having UK based auditors, we can also deliver certification audits internationally

Transferring to Alcumus ISOQAR

Transferring to Alcumus ISOQAR is easy and you get to enjoy all the benefits such as low fees and exceptional service. Contact us now to find out how we can do this for you.


Let's discuss your ISO 20000 requirements

Please submit your details below and we will contact you shortly to discuss your certification requirements.

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