To create a centralised property portfolio database, the retailer called upon the UK’s leading compliance and risk management business, Alcumus, in 2012 to implement its renowned compliance software, Info Exchange.
The Info Exchange project management team worked with Sonia and the property management team to consolidate all of their property management data onto a single platform, simplifying their processes and enabling the retailer to store lease and property information, record and manage reactive maintenance issues within stores and proactively manage their compliance obligations such as electrical testing and fire alarms.
More importantly, the workflow functionality that Info Exchange provides as part of their solution, enabled the property maintenance team to automatically receive email notifications when a maintenance issue had been raised by a store. “This functionality is really fantastic”, says Sonia: “The new system sends us a warning signal if an issue has been raised, again, reducing the risk of human error. Additionally the new form provides us with all the necessary details including contact numbers, the store’s details and the issue at hand. What’s more it records the details onto the dashboard, meaning we won’t need to resubmit all the information if another issue should occur in the future. In addition, the form has also increased store manager’s confidence in the support they receive from head office; they feel assured that any issues are being dealt with and will be resolved within a few days. This positively impacts morale. ”