What is ISO 9001?
ISO 9001 is the world’s most recognised quality management standard and is used in over one million organisations globally. Essentially, it provides a management framework to improve business practices
and helps you to provide services and products that meet your customers’ expectations.
The standard is based on a number of quality management principles and prescribes systematic control of the processes that your business uses. Designed and intended to apply to virtually any manufacturing process or service, ISO 9001 can help your organisation to become more efficient and perform better through improved
customer satisfaction, staff motivation and continual improvement.
Benefits to your organisation:
Improved employee engagement as a result of defining their key roles and responsibilities and encouraging effective internal communications.
Cost saving achieved through streamlining business processes, reducing waste and improving the quality of your management systems.
Increased customer satisfaction by meeting customer requirements consistently. The continual improvement focus of ISO 9001 helps ensure that you are continually responding to and meeting the ever-changing needs of your customers.
Why seek certification to ISO 9001?
When implementing an ISO 9001 management standard many organisations seek certification by a UKAS accredited certification body. ISO 9001 helps organisations to qualify for a tender or to achieve preferred supplier status – attracting new customers, particularly from larger companies and relies on providing assurance that you can demonstrate compliance with proven international business practices and appropriate standards. Many businesses choose to trade with companies who comply with recognised standards ahead of those who don’t. So, why is this?
Certification to ISO 9001….
Shows commitment and the right attitude to providing a high level of customer satisfaction and willingness to improve efficiency
Demonstrates the existence of an effective quality management system that satisfies the rigours of an independent, external audit
Will boost your organisation’s brand reputation and can be a useful promotional tool, especially when going up against competitors who aren’t certified