What is ISO 9001?
ISO 9001 is an internationally acclaimed framework for quality management.
Who is it for?
Globally, over one million organisations are certified to the ISO 9001 Quality Management standard. The International Organization for Standardization explains that ISO 9001 can be beneficial to any organisation, regardless of size or sector.
How can ISO 9001 help your organisation?
The ISO 9001 standard sets out business best practices based on the following key principles of quality management:
Customer focus – improving your customer satisfaction and retention
Leadership – defining key roles and responsibilities
Engagement of people – improving internal communication
Process approach – increasing efficiency and reducing waste
Improvement – ensuring your business grows through continual improvement
Evidence-based decision making – identifying and addressing customer and employee requirements
Relationship management – making your organisation better to work for and do business with
By introducing the best practices set out in ISO 9001 your organisation will become more efficient, more connected, and more profitable.