Get your ISO 20000 certification with Alcumus ISOQAR

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ISOQAR > ISO 20000

WHAT IS ISO 20000?ISO-20000-RCB-Logo-(1).jpg

  • Deliver superior technology support and attract more customers with ISO 20000.    
  • ISO 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard provides a framework for service providers to monitor, measure and review their service management processes.
  • ISO 20000 is based on the quality management standard ISO 9001 – that means it will help you effectively deliver managed services to meet your corporate and customer requirements.


WHAT IS ISO 20000?


  • Specifies requirements for establishing, implementing, maintaining and continually improving a service management system
  • Forms the hub in a collection of management systems to help establish strong cyber security defences
  • Supports the management of the service lifecycle, including the plannig, design, transtition, delivery and improvement of services
  • Brings IT into the sphere of governance 
  • Helps control cost of IT


  • Helps competitive differentiation by demonstrating reliability and high quality of service
  • Improves market access as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000
  • Promotes a reliable IT infrastructure, improving customer satisfaction and attracting new business


  • Our Expert Auditors' industry experience is matched to your organisation's activity, enabling you to get the most out of your assessment
  • Our audit fees are among the lowest in our sector
  • We provide audits and answer queries quickly and efficiently 
  • We offer a consistent and professional service resulting in a practical and meaningful audit experience 
  • We have an enviable record for customer satisfaction 
  • Besides having UK based auditors, we can also deliver certification audits internationally.


Once you decide to implement ISO 20000, the first step is to learn about its best practice recommendations and compare these to your existing processes. This will help you identify any gaps or weaknesses in your current IT service management system and give practical advice on how to improve.

The next step is to plan how to introduce the key principles of IT service management into your organisation. Update or renew your processes according to the guidelines set out in the ISO 20000 standard, then communicate the changes internally. If you need extra support during this stage, an ISO 20000 consultant will be able to advise you and provide you with a gap analysis pre-assessment to make sure you’re ready for certification.

Once you and your consultant are satisfied that your IT service management processes align with the principles set out in ISO 20000, it’s time to book your certification.

We will complete a full audit of your IT service management. If they meet the requirements of ISO 20000, we will then issue you with certification.

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