Client Support Administrator


6 month FTC. This role is based in Huddersfield

Job Title: Client Support Administrator (6 month FTC)

Location: Huddersfield

Salary:  £16,000 per annum (Pro rata for FTC)


Benefits:

 
  • Pro rata annual leave

  • Generous Pension

  • Access to employee reward platform.


Role Purpose: 

To provide excellent telephone customer support to a large existing national client base.

You will be required to carry out all activities in a busy client services department.

A significant time will be dedicated to providing fee proposals, acknowledging orders, processing orders, undertaking customer satisfaction surveys, answering queries and sending update schedules.


Role Responsibilities:

 
  •  Taking incoming calls and disseminating them to relevant parties or dealing with the enquiry

  • Preparing fee proposals following telephone or email request

  • Following up fee proposals sent to clients to gain instruction

  • Vigilant with housekeeping on internal databases

  • Processing confirmed instructed works to schedule

  • To work closely with our scheduling team on large instructions

  • To prepare client schedules for the purpose of ensuring works showing as confirmed are still to go ahead and chase those not yet instructed

  • Chasing PO’s where clients use this facility

  • To see up-selling / cross-selling opportunities when responding to enquiries

  • Assisting with consultants’ queries.

 

Required Experience

 

  • Educated to GCSE level or above

  • Excellent Microsoft package skills

  • Excellent communication skills (verbal & written)

  • High level of organisational skills, ability to prioritise workload and work to deadlines

  • Accuracy and attention to detail

  • Evidence/experience of ability to deliver great customer service and high commitment to continuous improvement.

Please email your CV to joinus@alcumusgroup.com

We look forward to hearing from you!