Customer Care Advisor

Based in Cardiff

Salary of £16,995.

Our growing Customer Care Team within Alcumus SafeContractor are now looking for a Customer Care Advisor to join them to support the process of supporting our clients by ensuring that customers are engaged with our processes, and a 1st class service is provided.

Based in our Head Office, Cardiff, the successful candidate will undertake a high volume of inbound calls from our customers. You will have the ability build strong relationships and to provide assistance with queries and offer the most suitable product to them. You will have strong multi-tasking skills, by updating databases and keeping our customers and clients updated with any changes.

The successful candidate will be an articulate, self-motivated professional with the ability to create strong relationships with our clients. Previous phone-based Customer Service experience is preferred but not essential as training will be provided. You will be dynamic and have the ability to work under pressure and have some experience using Excel. Team work and being personable are also essentials of the role.

With over 20% growth last year, the Alcumus business is expanding rapidly and offers unrivalled career progression opportunities with investment in our employees at all levels of their career.


25 days annual leave + Bank Holidays 

Excellent Pension

Healthcare Cash Plan

Access to our employee benefits platform

Free parking on-site at all of our UK offices

Life Assurance

The breadth of our portfolio enables us to offer all types of risk management solutions – from simple one-off training packages through to strategic risk management strategies. And whilst we have experience across a plethora of sectors, there are some where we have achieved significant market traction, as a result of strong client references and proven track record in helping to reduce risk. These sectors include Oil & Gas, Retail, Construction, Healthcare, Manufacturing, Transport & Logistics, Public Sector and Security. 

Our vision is underpinned by some simple but essential values that are intrinsic to the way that we operate and how we deliver service to our customers.

Our Strengths

The strength of Alcumus is our people, their specialist knowledge and the group’s ability to pass this knowledge onto our customers as workable and measurable solutions. The people within Alcumus have collectively built our reputation through hard work, passion for knowledge and commitment to our customers.

Our Commitment

Alcumus is committed to redefining customer and supplier relationships across all risk management, compliance and certification competencies by delivering professional and quantifiable business benefits through a world class service.

Our Culture

Alcumus’ culture is open, honest, and approachable and one that works in true partnership with our customers to not only meet but exceed their expectations. In these complicated times, organisations are turning to Alcumus for support and to help them solve many of their complex risk management, compliance and certification issues.
To apply for this position, please click here

Alcumus are Equal Opportunity and Diversity Employers. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.