Field Team Administrator

 

Alcumus ISOQAR, Manchester Office

Location: Manchester

Salary: £18,000-20,000 per annum

Benefits:

  • 25 days annual leave (plus bank holidays) which increases with length of service

  • Generous Pension

  • Healthcare cash plan

  • Life Assurance (3x base salary)

  • Access to our employee benefits platform

  • Free parking onsite

Role Purpose: 
Reporting to the Field Operations Director in supporting the Alcumus ISOQAR Field Team and maintaining an interface with the Manchester Office.
The role is to ensure the administration required for maintaining operational and competence records for the Field Team is collated and effectively stored and shared. This role has dual support with Field & Office Operations, to ensure there is cohesion and a ‘One Team’ approach.
Be a central point of contact between field and internal operations.


Role Responsibilities:

  • Ensuring Field Team records are maintained in line with company and UKAS requirements. Which includes set up of competence folders for all new field staff, and ensuring a central database of competence records are maintained for new and existing staff, saved accordingly to individual records to support Audit Team Managers and Technical Manager with auditor sign off.

  • Ensure upon notification from Technical Manager of EAC code sign off, that internal database system is updated and maintained accordingly

  • Administration of the Witness Audit Programme, working with Team Managers, Sector Managers and Subcontract Managers to ensure auditors are allocated to carry out the witnessed audits and the programme is maintained.

  • Ensure holiday tracker is updated and all leave recorded. Working closely with Client Services Team to keep leave / holiday booking up to date. Reporting weekly to Field Operations Director to ensure targets are being met.

  • Be a central point of contact for onboarding administration required for new field staff. Arranging IT equipment, travel arrangements, PPE

  • Work with Audit Team Managers on ensuring both new and existing field staff are booked onto their required courses, information is sent to auditors and dates booked into diaries.

  • Recording and communication of customer complaints

 
Required Experience

  • Experienced in Administration and working closely with a field team.

  • Understanding of a One Team approach

Personal characteristics:

  • Good at managing a comprehensive filing system.

  • Being a Team Player.

  • Ability to remain calm under pressure.

  • Excellent organisational skills.

  • Ability to prioritise.

  • Ability to work on own initiative.

  • Thinks ahead, plans ahead (and communicates in a timely manner)

  • Proactive, forward thinking and communicates in a timely manner

  • Good communication skills at all levels by all methods.

  • Questioning skills.

  • Listening skills and empathy.

  • Attention to detail.

  • Ability to weigh evidence and remain fair and objective.

  • Flexible to the requirements of the role.


Please email your CV to terri.foulston@alcumusgroup.com

We look forward to hearing from you!