Head of Client Mobilisation

This role is based in Cardiff

Job Title: Head of Client Mobilisation

Location:  HQ - Cardiff

Salary: Up to £50,000 plus benefits



  • Company car (Audi, BMW, Mercedes)

  • 25 days annual leave (plus bank holidays) which increases with length of service

  • Company pension scheme

  • Healthcare scheme

  • Life Assurance (3x basic salary)

Role Purpose: 


To develop and manage the client mobilisation process for new and existing clients to ensure maximisation of client campaign conversion rate and client list retention rate.

Role Responsibilities:

  • Through continuous improvement, enhance the Client mobilisation process through collaboration with clients and Operations.

  • For strategic accounts, take ownership and drive the client implementation process including:

  • Develop a thorough understanding of the Client organisation and map out an appropriate implementation plan

  • Work directly with the client to ensure all pre-implementation work is completed and internal stakeholders are briefed on campaign implementation

  • Assume full accountability for the implementation process, working closely with the Sales teams and the client, monitoring campaign effectiveness to ensure the clients implementation objectives are achieved.

  • Working directly with the client and operational teams, ensure all client stakeholders are briefed on the SafeContractor process to be able to objection handle and maximise conversion rate

  • Ensure all client stakeholders are trained on using the Client portal

  • Work with clients and operational teams to ensure all accreditation deadlines are achieved to maximise contractor retention

  • Build strong relationships and product knowledge across the Alcumus Group to facilitate the identification of cross selling opportunities

  • Meet and exceed team KPI targets to ensure desirable revenue generation and behaviours that are consistent with a sustainable business

  • Become a key member of the SafeContractor management team, encouraging effective teamwork in order that team targets can be met and exceeded on a sustainable basis.

Required Experience

  • Extensive experience of working across multiple stakeholder groups to deliver effective client mobilisation

  • Extensive experience of managing senior stakeholders in a corporate environment

  • Proven track record of building strong client / customer relationships and setting and managing stakeholders expectations 

  • Excellent communication skills; ability to present confidently and effectively at senior levels, influence the thinking of senior buyers

  • Comfortable in managing multiple workloads and differing pace. 

  • IT skills – including Word, Excel and PowerPoint.

Personal Characteristics:

  • Effective people leadership, strong belief in development of people

  • Highly motivated and a self-starter

  • Highly organised with a disciplined approach to managing workload

  • Energetic and enthusiastic

  • Comfortable working alone or within a team

  • Willing to do what it takes to succeed on a sustainable basis

  • Confident presentational skills

  • Confident operating within at a senior management environment

  • Willing to travel extensively.


Please email your CV to euiain.herring@alcumusgroup.com

We look forward to hearing from you!