Infrastructure Analyst

Based in Cardiff

From £25,000

Due to massive expansion our Tech team is growing under our CTO who has a vision of Alcumus not just being Technology led but Software driven. The markets we operate in were once highly reliant on paper-based processes, transitioned to digitised forms and our new strategy is to develop revolutionary applications to enable our clients to operate healthier, safer and stronger workplaces. Experiencing over 20% growth last year, the Alcumus business is expanding rapidly and offers unrivalled career progression, opportunities with investment in our employees at all levels of their career.
Technology is one of our key pillars of focus for the next few years and I am pleased to show that we have had 233% growth in tech in 2018 alone! Due to all this growth we need to expand our Infrastructure team to ensure we can support and maintain our IT Infrastructure. This role will sit as an escalation point as 3rd line support to customers within our agreed SLA.

  • Previous experience within Helpdesk, Infrastructure or 1st to 3rd line support

  • An interest to provide great customer service to customers

  • Monitor and maintain our Infrastructure Team in order to allow continued service to our customers

  • Work with the Technology Team to specify, design and build new infrastructure for these projects

  • Excited by the proposition of providing 3rd line technical support to 500+ users, while maintaining a high degree of customer service

  • Take ownership of user problems and being proactive when dealing with their issues

  • Supporting Company Hardware, Desktops, Laptops and mobile phones and software

  • Work closely with our external 3rd party Service Providers

  • Responsibility for housekeeping duties as assigned

  • Assist in updating the Technology Self Service Portal

  • Be pro-active in suggesting methods and actions to increase efficiency and effectiveness of the Tech Support Team

  • To provide support during the opening hours of the Tech Support Team, 08:00 till 18:00 via shifts

  • Any Experience with Cloud Technologies would be highly advantageous but not required



25 days annual leave + Bank Holidays

Excellent Pension

Healthcare Cash Plan

Access to our employee benefits platform

Free parking on-site at all of our UK offices

Life Assurance

The breadth of our portfolio enables us to offer all types of risk management solutions – from simple one-off training packages through to strategic risk management strategies. And whilst we have experience across a plethora of sectors, there are some where we have achieved significant market traction, as a result of strong client references and proven track record in helping to reduce risk. These sectors include Oil & Gas, Retail, Construction, Healthcare, Manufacturing, Transport & Logistics, Public Sector and Security. 

Our vision is underpinned by some simple but essential values that are intrinsic to the way that we operate and how we deliver service to our customers.

Our Strengths

The strength of Alcumus is our people, their specialist knowledge and the group’s ability to pass this knowledge onto our customers as workable and measurable solutions. The people within Alcumus have collectively built our reputation through hard work, passion for knowledge and commitment to our customers.

Our Commitment

Alcumus is committed to redefining customer and supplier relationships across all risk management, compliance and certification competencies by delivering professional and quantifiable business benefits through a world class service.

Our Culture

Alcumus’ culture is open, honest, and approachable and one that works in true partnership with our customers to not only meet but exceed their expectations. In these complicated times, organisations are turning to Alcumus for support and to help them solve many of their complex risk management, compliance and certification issues.
To apply for this position, please click here. 

Alcumus are Equal Opportunity and Diversity Employers. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.