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Job Title: Customer Success Manager - Sypol

Salary: Competitive Base Salary + Uncapped Commission + Company Car/Car Allowance

Location: Field Based, United Kingdom
Your working location may be temporarily different due to Covid-19. Once applicable, your normal working location will be field based, with regular travel to our office in Stratford-upon-Avon.
 
The Opportunity:
Reporting to the Head of Customer Success (Key Account Management) – Sypol, the Customer Success Manager will join a growing team at a pivotal time for our business both within Sypol and Alcumus more broadly.
In this role, you will have the opportunity to develop relationships within our large existing client base and operate as a trusted partner and advisor in COSHH management.
The Customer Success Manager also holds accountability for accelerating revenue and profitability from key clients through strategic and effective key account management and planning.
There are currently exciting untapped opportunities to grow the commercial value of key accounts through upselling COSHH management solutions into our multi-site based clients and the Customer Success Manager will navigating the various stakeholders in order to penetrate other divisions, channels and regions.
 
The Business:
Alcumus are the UK’s market-leading provider of technology-led risk management solutions that help businesses of all sizes become safer, healthier and stronger.
With PE backing and achieving double-digit year-on-year growth, Alcumus has ambitious growth plans both nationally and internationally for 2020 and beyond.

Our Sypol product line specialises in providing simple and effective solutions that help organisations to protect their staff, comply with COSHH legislation and create competitive advantage through a unique combination of COSHH software, consultancy and training.
 
The Ideal Candidate:
We are looking for an exceptional Customer Success/Key Account Manager with a depth of experience implementing successful key account management strategies and plans, whilst developing trusted relationships with clients and supporting their needs on an ongoing basis.

You will have confidence and integrity in your approach, with an ability to work with stakeholders at all levels within an organisation. Due to the nature of our business, high level of commercial acumen and ability to work with agility and at pace is also essential. Your entrepreneurial spirit will drive an innovative approach toward achieving targets and driving revenue.

Experience in a commercial role within a SaaS business is required, and additionally experience within the COSHH and/or EHS industry would be highly advantageous but it is not essential.
 
The Bits Our People Love:
  • We have a genuine focus on health & wellbeing – With mental health awareness trained champions across the business driving a plethora of initiatives, we support and encourage our employees to bring their best selves to work.
  • We invest in the development of our people - we have a progressive, customer focussed Learning & Development team working to support both your personal and professional development; helping you to shape your career pathway in a way that works for you (20% of our roles in 2019 were filled by internal promotions!).
  • We care about charitable work and CSR in our communities – We have always got something going on, from Macmillan coffee mornings and children in need events to installing bee hotels and making food bank donations. We even give you an extra day off for volunteering and CSR work!
  • We celebrate success with regular recognition – Whether it’s our annual conference celebration, awards for demonstrating our values/ length of service or a simple e-card; we believe in the power of saying thank you.
  • We work with some fantastic people – We’re not even being biased, 93% of our employees say they have great relationships with the people they work with!
 
The Package:
  • 25 days annual leave (plus bank holidays) – who doesn’t love time off? As recognition of your loyalty, this will increase with length of service up to a maximum of 30 days
  • Giving day - an extra day annual leave for you to give back to yourself, your community or support good causes
  • Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for later in life
  • Healthcare scheme – your health matters to us so you’ll get access to an employee assistance programme, 24-hour online GP, gym discounts and the opportunity to claim back a variety of healthcare, dental, optical and wellbeing treatments/services. Your dependents under 18 in full time education will also be covered too!
  • Life assurance – we will provide you with 3x your base salary for peace of mind
  • Access to a rewards platform – you’ll be able to benefit from loads of great discounts and cashback opportunities to make your money go further!
  • Enhanced family friendly leave – because family comes first. We offer an enhanced family friendly leave policy to allow you the time and financial peace of mind to enjoy your new arrival, regardless of your gender
  • Cycle to work scheme – you’ll have the opportunity to purchase a shiny new bike and pay us back in instalments!
  • Free fruit – we care about your health & wellbeing so grab a banana, apple or orange on us regardless of if you’re in the office or out in the field
  • Free parking on-site – no one wants to pay for parking so you can park on-site at any of our offices around the UK for free
 
The Process:
Due to Covid-19 our normal recruitment process has been adapted to ensure the safety of our employee’s and candidates. To ensure the quality and experience of the process is kept at a high standard, you will be thoroughly prepared prior to your interview. It would be helpful if you have access to a webcam and laptop/computer so that your interview can take place online. Any presentations and assessments may also be completed virtually.

Alcumus are Equal Opportunity and Diversity Employers. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
 
Alcumus are Equal Opportunity and Diversity Employers. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.