We are Alcumus Group a Technology-led health and safety risk management consultancy based in Cardiff. We are seeking an Infrastructure Analyst to join our Technology Team to provide support and maintenance to the company's IT Infrastructure. 

 

Responsibilities

  • Monitoring and maintaining our IT Infrastructure in order to allow continued service to our customers 

  • Working with the Technology Team to specify, design and build new infrastructure for these projects 

  • Providing 3rd line technical support to 500+ users, while maintaining a high degree of customer service 

  • Providing support during the opening hours of the Tech Support Team, 08:00 till 18:00.

  • Acting as an escalation point, you will provide 3rd line support within agreed SLA's and KPI's.
     

Experience required

  • Advanced knowledge of back office systems 

  • A good understanding of network technologies 

  • Experience using troubleshoot software in Windows based PC / laptops / printers 

  • Excellent customer service skills and telephone manner 
     

What we can offer

We have a friendly and productive working culture that offers career progression and skill development. No siloed projects, meaning every day is different! No matter what your position is within the business, there is no hierarchy on ideas, everyone’s voice is heard! Due to the growth and success of 2018 we are on track to have an exciting 2019! Expect to be involved in projects that will potentially save lives and reduce risk in the work place making it a safer environment.

  • 25 days of annual leave (plus bank holidays)

  • Pension

  • Life Assurance

  • Health Care

  • Access to employee benefits platform

  • Free on-site parking

  • Relaxed dress policy

  • Free fruit, tea & coffee

Alcumus are Equal Opportunity and Diversity Employers. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.