Reportline Consultant

Based in Cardiff

Salary of £16,500

247 shifts on a 12-week rota. Driving is essential.

Our Reportline Team within Alcumus HSE are now looking for a motivated Reportline Consultant to join them in supporting the team in the fast-paced environment of supporting clients with their enquiries efficiently, accurately and courteously. Completing the goal of clients feeling that their call has been dealt with efficiently and effectively.   

Based in our Head Office, Cardiff, the successful candidate will also be responsible for answering calls and providing a quality service that always ensures customer satisfaction. You will also be expected to carry out administrative duties that supports the operation of the Contact Centre and other departments. You will be compliant and ensure that highest quality standards are met within Reportline at all times.

The successful candidate will be an articulate, self-motivated professional with particular ability for attention to detail. You will be Word and Excel proficient and able to provide first class customer service to clients.  We are looking for a team player, yet someone with the independence to work on their own accord. You will be a self-starter, an effective communicator and be systems proficient. We are looking for an adaptable candidate who holds a hands-on approach.

With over 20% growth last year, the Alcumus business is expanding rapidly and offers unrivalled career progression opportunities with investment in our employees at all levels of their career.


25 days annual leave + Bank Holidays (Pro-Rata for the FTC)

Excellent Pension

Healthcare Cash Plan

Access to our employee benefits platform

Free parking on-site at all of our UK offices

Life Assurance

The breadth of our portfolio enables us to offer all types of risk management solutions – from simple one-off training packages through to strategic risk management strategies. And whilst we have experience across a plethora of sectors, there are some where we have achieved significant market traction, as a result of strong client references and proven track record in helping to reduce risk. These sectors include Oil & Gas, Retail, Construction, Healthcare, Manufacturing, Transport & Logistics, Public Sector and Security. 

Our vision is underpinned by some simple but essential values that are intrinsic to the way that we operate and how we deliver service to our customers.

Our Strengths

The strength of Alcumus is our people, their specialist knowledge and the group’s ability to pass this knowledge onto our customers as workable and measurable solutions. The people within Alcumus have collectively built our reputation through hard work, passion for knowledge and commitment to our customers.

Our Commitment

Alcumus is committed to redefining customer and supplier relationships across all risk management, compliance and certification competencies by delivering professional and quantifiable business benefits through a world class service.

Our Culture

Alcumus’ culture is open, honest, and approachable and one that works in true partnership with our customers to not only meet but exceed their expectations. In these complicated times, organisations are turning to Alcumus for support and to help them solve many of their complex risk management, compliance and certification issues.
To apply for this position, please click here

Alcumus are Equal Opportunity and Diversity Employers. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.